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Frequently Asked Questions

A payment gateway is a technology that facilitates online transactions by securely authorizing payments between merchants, customers, and banks. It acts as an intermediary to securely transmit payment information.

When a customer makes a purchase online, the payment gateway encrypts the payment data, sends it securely to the merchant's bank, receives the authorization, and then transfers the funds from the customer's account to the merchant's account.

Payment gateways can support various payment methods such as credit/debit cards, digital wallets (e.g., PayPal, Apple Pay), bank transfers, and sometimes cryptocurrencies.

Yes, reputable payment gateways use encryption and security protocols to protect sensitive data during transactions, ensuring secure and safe payments.

Transaction processing times can vary based on factors like the payment method used, the gateway provider, and the banks involved. Typically, transactions can be processed instantly or within a few business days.

Fees can vary based on the provider and the type of transaction. Common fees include transaction fees, monthly fees, setup fees, chargeback fees, and currency conversion fees.

Most payment gateways offer integration options for different e-commerce platforms, websites, and mobile apps. It's essential to check compatibility and integration methods before choosing a payment gateway.

If a transaction fails or is declined, the payment gateway typically provides an error code or message indicating the reason for the failure. Customers can contact their bank or the merchant to resolve the issue.

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